Organizational Onboarding

In my last blog I began to examine methods that employees can use to determine if their current place of employment was meeting their own career development needs. To review, career development can be defined in two ways depending on one’s point of view. From an organizational viewpoint, career development is seen as the procedures necessary to advance employee value to meet organizational strategic demands. From the view of a worker, career development involves the integration of cognitive, behavioral, emotional, and contextual factors that determine employment decisions, work values, and life role, such that a profound satisfaction with what one does is achieved.

Of course, the employer knows that you work for them, but how well is the employer working for you? Last time, I wrote about whether a fit existed between the organization’s goals and yours, and whether individual advancement within the organization was based on true merit. 

This time, let us look at another evaluation point an employee can make about their employer. This involves evaluating their onboarding process. Onboarding refers to the way the organization brings new employees on board, i.e., assimilation or orientation. How this is done reveals some interesting information about a company’s treatment of employees. Think about it, at your work were you thrown into the fray or eased in gently with a measured flow of training and information? 

If done well, an organization’s onboarding process should encourage employee productivity and loyalty. It would inform the new hire about work processes and standards, benefits and other legal necessities, culture, logistics, performance expectations, mission, vision, and values. If this is crammed into one day and then you are on your own, the message to you becomes individual survival is valued more than group acculturation.

However, if onboarding is dispersed over time and in reasonable increments, hopefully including a one-on-one mentor, then you are left feeling that your long-term engagement and commitment to the organization is important to your new employer. It is simple really. If they care about you, then you are more inclined to care about them.

I like to see an onboarding process take up to a year or more. Naturally, the data dump would be more front-loaded, but over time there should be targeted check-ins with newbies to see that questions and other issues have been adequately addressed. Over this time, I would like to see that a trusted mentor has been assigned to shepherd you through the induction phase of your employment. This increases efficiency, while providing an emotional bond to the organization.

But this process also gives you a chance to see how other departments within the organization handle the treatment of new employees. Human Resources, Training and Development, and Management should all have a role to play in onboarding. Also, besides a mentor I would want to know what co-workers and immediate supervisors are like in their introduction to new hires.

Onboarding is just one of several areas that I will be highlighting in the coming weeks as I suggest ways for you to examine employers to see if they are providing you with career development opportunities. In most cases, there are not bad employers and there are not bad employees, but there can be bad fits. Avoiding a mismatch is one of the first steps to advancing your own career development while working for someone else.

Bill Ryan